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Relationship Manager, Business Banking
Join ACB as a Relationship Manager, Business Banking in Arusha and Ubungo Branches
We have a fantastic opportunity available from a leading financial institution. ACB is seeking experienced and dynamic individuals to fill the position of Relationship Manager, Business Banking (RM-BB). This role is available at their Arusha and Ubungo branches and is perfect for someone passionate about building strong relationships and driving business growth.
This position is all about managing and growing a portfolio of SME clients, offering them customized financial solutions, and making sure they are delighted with the service. If you’re a go-getter with a knack for business, this could be your chance to shine.
Role Responsibilities
The Relationship Manager, Business Banking, will play a crucial role in expanding the bank’s SME portfolio. Key responsibilities include:
- Driving the growth of SME deposits and loans, both in number and value.
- Recruiting SME clients and cross-selling bank products while maintaining strong business relationships with new and existing customers.
- Developing marketing and deposit mobilization strategies that align with branch targets and bank strategy.
- Promoting ACB products and identifying business opportunities in the market.
- Formulating strategic plans to achieve lending and deposit targets.
- Managing a select portfolio of high-net-worth customers, including monitoring and controlling credit risk.
- Maintaining acceptable Portfolio at Risk (PAR) and Non-Performing Loan (NPL) levels.
- Ensuring high customer satisfaction and proactive relationship management.
- Implementing account strategies to secure and protect sole banking relationships.
- Tracking market trends and recommending improvements to customer service and product offerings.
- Upholding excellent customer service standards to increase market share and grow the customer base.
- Ensuring strict adherence to governance processes and internal/external compliance standards.
- Following up on non-performing accounts and implementing timely remediation plans.
- Ensuring audit outcomes consistently meet acceptable standards for SME Banking.
- Adhering to all ACB policies, procedures, and service standards.
Candidate Requirements
To succeed in this role, candidates must meet the following criteria:
- Bachelor’s degree in Commerce, Banking, or Business Administration (required).
- Master’s degree in Business Administration or Banking and Finance (added advantage).
- Minimum of 5 years in a relevant banking role, with at least 3 years in a managerial position.
- Proven experience in sales and business development.
- Strong knowledge of SME banking products and lending cycle management.
- Background in credit underwriting and understanding of local market dynamics.
- Familiarity with banking policies and compliance frameworks.
- Demonstrated ability to manage teams and drive performance.
- Strong interpersonal, negotiation, and marketing skills.
- Excellent analytical and decision-making abilities.
- Sound understanding of modern relationship management strategies.
- Effective stakeholder engagement and organizational skills.
- Ability to develop and articulate business strategies.
- Strong leadership and people management capabilities.
Application Instructions
If you meet the above requirements and are ready for an exciting new challenge, please submit the following to recruitment@acbbank.co.tz by September 19, 2025:
- A covering letter.
- Your curriculum vitae.
We believe that every job is an opportunity to learn, grow, and make a meaningful contribution. We wish you the very best of luck with your application and your career journey. Please feel free to check back often for more exciting opportunities.
Warmly, The Foniatz.com Team
